The successful candidate should exhibit professionalism and trustworthiness. Excellent communication and negotiation skills, as well as an ability to work independently. This position is considered very soft collections, more customer service based.

 

Responsibilities:

• Monitor accounts to identify outstanding debts 

• Investigate historical data for each debt or bill 

• Find and contact clients to ask about their overdue payments 

• Take actions to encourage timely debt payments 

• Process payments and refunds 

• Resolve billing and customer credit issues 

• Update account status records and collection efforts 

• Report on collection activity and accounts receivable status