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Business Resumption Specialist Opening, Austin, TX

Location: Austin, TX

Post Date: 10/18/2021

Who we are:

We are a managed services provider with a track record of providing stellar support along with both technical and security guidance to companies of all sizes. We spans the gap for businesses who need a greater depth of skilled IT and security experts but cannot justify the internal investment it requires. We’ve been partnering with Austin businesses for more than 25 years and are expanding our influence nationwide to provide the best possible IT and security services. Our services range from user support to entire rearchitected multisite networks to ensure our clients are always operational and optimized.

What sets us apart from the competition is our culture. We value the opportunity to learn and improve, so we encourage technical certifications and even pay for them. We also cultivate a genuinely collaborative environment. Our technical staff works in teams with a wide range of expertise, so you’re able to collaborate on issues and learn from one another to provide quality service for our clients.

What you’ll do:

Through our strategic Cyber Security Incident Response partnerships, we are heavily investing in expanding our business resumption practice. We’re taking our proven recipe for success and applying it to businesses who need rescuing from cybersecurity events. As a Senior Business Resumption Specialist, you’ll respond to cyberattacks and work to get the client’s business up and running. You’ll troubleshoot and resolve technical issues to restore business operations while preserving and collecting digital forensic artifacts to aid in the investigation.

A successful candidate for this position works well under pressure, has excellent communication skills, is a self-starter, and has a passion for helping others. This position does require some travel. If you believe you would be a good fit for our fun, laid-back, but hard-working culture, follow the link at the bottom to submit your resume and cover letter.


  • Respond to initial cyber-attack events by collecting forensic artifacts to document issues and concerns.

  • Communicate well with clients as required: keep them informed of incident progress; notify them of impending changes or agreed outages; document all results.

  • Restore systems as needed for the engagement.

  • Reconfigure domain controllers, firewalls and other network devices.

  • Troubleshoot and resolve any related technical issues.

  • Advanced deployment and troubleshooting of technology solutions involving the following:

    • Office 365 and G-suite administration

    • Active directory/Exchange administration

    • Linux OS, command line tools, syslogging, and application configuration

    • Knowledge of Windows Active Directory, Exchange, and domain controller setup and administration

    • WAN and LAN connectivity (routers, firewalls, switching)

    • Computer deployment management systems and disk imaging solutions

    • Microsoft Windows workstations and applications

    • Firewalls, VPNs, Active Directory, Group Policy, Linux and Windows servers

    • Multi-Factor Authentication

    • Virtualization (VMware and Hyper-V)

  • Assist with onsite client support as necessary.

  • Improve technical proficiency via courses, exams, certifications, and through development of expertise with MyITpros specific technologies.

  • Ability to travel some of the time.

  • Other duties as requested.


  • Minimum of 5-7 years of relevant IT experience

  • Independent problem solving

  • Honest, dependable and full of integrity

  • Possess a genuine desire to help others

  • Take ownership of all tasks and commit to high quality results

  • A track record of self-improvement and continuous learning through the obtainment of IT certifications

  • Ability to seamlessly adapt to changes quickly

  • Great sense of humor

  • Interpersonal skills: telephone skills, communication skills, active listening and customer-care

  • Organizational and project implementation skills

  • Process driven

  • Typing, writing and presentation skills

  • Professional attitude and appearance

  • Attention to detail

  • Reliable and collaborates effectively in a team environment

  • Ability to maintain the highest levels of performance when working remotely

Click Here to Apply