DIRECT HIRE OPPORTUNITY!

We are seeking an experienced call center manager. 

You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

• Handle customer inquiries and complaints

• Provide information about the products and services

• Troubleshoot and resolve product issues and concerns

• Document and update customer records based on interactions

• Develop and maintain a knowledge base of the evolving products and services

?Qualifications:

• Previous experience in customer service, IT support, Software, website & marketing.

• Ability to build rapport with clients

• Ability to prioritize and multitask

• Positive and professional demeanor

• Excellent written and verbal communication skills