Location: Albuquerque, NM 87109
Post Date: 02/04/2022
DIRECT HIRE OPPORTUNITY!
We are seeking an experienced call center manager.
You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:
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Handle customer inquiries and complaints
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Provide information about the products and services
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Troubleshoot and resolve product issues and concerns
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Document and update customer records based on interactions
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Develop and maintain a knowledge base of the evolving products and services
?Qualifications:
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Previous experience in customer service, IT support, Software, website & marketing.
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Ability to build rapport with clients
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Ability to prioritize and multitask
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Positive and professional demeanor
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Excellent written and verbal communication skills