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Call Center Tech Support Specialists -12/hr. Opening, San Antonio, TX

Location: San Antonio, TX

Post Date: 01/14/2019

Our Client needs Immediate Tech Support Specialists for their Call Center for a 01/28 start date.

Call 210-340-2000 ask for Judi

The pay is 12/ hour

They will be interviewing the week of 01/14-01/18

Hours are 12pm to 9pm (training shifts may vary/ training can be 5 to 6 weeks)

Technical Support Specialist primarily consist of expanding and retaining our customer base while building and strengthening our services and product platforms.

Our Technical Support Department is a combination of outbound calls for product training appointments and an inbound technical support call center.

As a TSS, your success will be driven by the depth of your passion to guarantee our customers are well supported and delighted with your service.

Essential Duties and Responsibilities:

  • As a primary contact, create and foster robust client relationships by understanding client’s business needs so that Office Ally’s service and product platforms are fully realized. ·

  • Ability to remove barriers and provide resolution by assisting and navigating through various areas of trouble-shooting.

  • Respond to internal IM’s, emails and engage in live-chat with the community for reference and other trouble-shooting initiatives. ·

  • Retain product update training and ability to communicate that knowledge to the customers; ·

  • Provide a combination of telephone and remote desktop support; ·

  • Ensure clients are fully engaged and aligned with services and product platforms to guarantee product utilization. ·

  • Perform follow-up outbound calls when first call resolution was not attained ·

  • Detailed call documentation on customer interaction and other information as required ·

  • Able to provide a high level of customer satisfaction by providing precise and timely response to inquiries. ·

  • Be a positive and vibrant team player as it relates to identifying gaps and resolutions to issues affecting client deliverables, services and products. ·

  • Support and drive a culture of trust and open dialogue.

 Experience/Skill Set:

  • Previous technical, training support or customer service skills/experience ( at least 1 yr. of call center)

  • Able to toggle between screens and look up and dispense accurate information

  • Professional and customer service minded phone etiquette

  • Strong listening, communication and interpersonal skills 

Requirements:

  • High School Diploma or GED.

  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.  

  • The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

  • The employee must occasionally lift and/or move up to 10 pounds.


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