Our Client needs Immediate Tech Support Specialists for their Call Center for a 01/28 start date.

Call 210-340-2000 ask for Judi

The pay is 12/ hour

They will be interviewing the week of 01/14-01/18

Hours are 12pm to 9pm (training shifts may vary/ training can be 5 to 6 weeks)

Technical Support Specialist primarily consist of expanding and retaining our customer base while building and strengthening our services and product platforms.

Our Technical Support Department is a combination of outbound calls for product training appointments and an inbound technical support call center.

As a TSS, your success will be driven by the depth of your passion to guarantee our customers are well supported and delighted with your service.

Essential Duties and Responsibilities:

• As a primary contact, create and foster robust client relationships by understanding client’s business needs so that Office Ally’s service and product platforms are fully realized. ·

• Ability to remove barriers and provide resolution by assisting and navigating through various areas of trouble-shooting.

• Respond to internal IM’s, emails and engage in live-chat with the community for reference and other trouble-shooting initiatives. ·

• Retain product update training and ability to communicate that knowledge to the customers; ·

• Provide a combination of telephone and remote desktop support; ·

• Ensure clients are fully engaged and aligned with services and product platforms to guarantee product utilization. ·

• Perform follow-up outbound calls when first call resolution was not attained ·

• Detailed call documentation on customer interaction and other information as required ·

• Able to provide a high level of customer satisfaction by providing precise and timely response to inquiries. ·

• Be a positive and vibrant team player as it relates to identifying gaps and resolutions to issues affecting client deliverables, services and products. ·

• Support and drive a culture of trust and open dialogue.

 Experience/Skill Set:

• Previous technical, training support or customer service skills/experience ( at least 1 yr. of call center)

• Able to toggle between screens and look up and dispense accurate information

• Professional and customer service minded phone etiquette

• Strong listening, communication and interpersonal skills 

Requirements:

• High School Diploma or GED.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.  

• The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

• The employee must occasionally lift and/or move up to 10 pounds.