Location: San Antonio, TX 78232
Post Date: 01/14/2019
Our Client needs Immediate Tech Support Specialists for their Call Center for a 01/28 start date.
Call 210-340-2000 ask for Judi
The pay is 12/ hour
They will be interviewing the week of 01/14-01/18
Hours are 12pm to 9pm (training shifts may vary/ training can be 5 to 6 weeks)
Technical Support Specialist primarily consist of expanding and retaining our customer base while building and strengthening our services and product platforms.
Our Technical Support Department is a combination of outbound calls for product training appointments and an inbound technical support call center.
As a TSS, your success will be driven by the depth of your passion to guarantee our customers are well supported and delighted with your service.
Essential Duties and Responsibilities:
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As a primary contact, create and foster robust client relationships by understanding client’s business needs so that Office Ally’s service and product platforms are fully realized. ·
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Ability to remove barriers and provide resolution by assisting and navigating through various areas of trouble-shooting.
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Respond to internal IM’s, emails and engage in live-chat with the community for reference and other trouble-shooting initiatives. ·
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Retain product update training and ability to communicate that knowledge to the customers; ·
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Provide a combination of telephone and remote desktop support; ·
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Ensure clients are fully engaged and aligned with services and product platforms to guarantee product utilization. ·
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Perform follow-up outbound calls when first call resolution was not attained ·
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Detailed call documentation on customer interaction and other information as required ·
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Able to provide a high level of customer satisfaction by providing precise and timely response to inquiries. ·
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Be a positive and vibrant team player as it relates to identifying gaps and resolutions to issues affecting client deliverables, services and products. ·
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Support and drive a culture of trust and open dialogue.
Experience/Skill Set:
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Previous technical, training support or customer service skills/experience ( at least 1 yr. of call center)
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Able to toggle between screens and look up and dispense accurate information
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Professional and customer service minded phone etiquette
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Strong listening, communication and interpersonal skills
Requirements:
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High School Diploma or GED.
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While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
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The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
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The employee must occasionally lift and/or move up to 10 pounds.