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Fiesta Medal Design Scholarship Contest, Apply Now!

CUSTOMER SERVICE Opening, Rio Rancho, NM

Location: Rio Rancho, NM

Post Date: 04/28/2021

VIP Staffing is currently recruiting for 20 (Work from home) Direct Hire Customer Service Representatives! (Bilingual candidates are encouraged to apply)

3 week training, potential promotion after 6 months, off most major Bank Holidays.

Responsibilities

  • Work closely with other team members to provide superior service to our customers.

  • Answer general customer service inquiries, processing enrollments, handling complaints, and troubleshooting problems with our products and services.

  • Handle a high volume of inbound calls and should seek to create a positive experience for each caller. (Outbound calls vary)

  • Display a strong ability listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

  • Other duties and responsibilities as assigned by members of management

  • To be a successful Call Center Representative, you should be customer-focused, detail oriented, and have a positive-professional attitude!

Qualifications

  • Prior customer service and/or call center experience preferred

  • Proven ability to articulate product value proposition

  • Excellent telephone communication skills

  • Ability to work in a Microsoft Windows environment

  • Ability to navigate the Internet and a computer-based data entry system

  • Ability to demonstrate strong verbal business communication / ability to respond appropriately using ICD suggested scripted response without sounding like you are reading from a script

  • Dependable, reliable, motivated, and adaptable

  • Ability to multi-task (listen and type at the same rate)

  • Successful completion of Credit Education Specialist training program and passing of all certification exams

  • Flexibility a must. Shift hours may be between the hours of 12PM-9PM Monday–Friday, and Saturdays between the hours of 7AM-4PM

  • Additional pay for proven bi-lingual skills 

  • Background and pre-employment drug screen required

  • High School diploma or GED equivalent (verification of highest level of education will be part of the background process)


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