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Customer Service Call Center Representative

Location: NORTH RICHLAND HILLS, TX

Post Date: 02/28/2019

Now accepting applications for Customer Service Call Center Representatives in North Richland Hills (Fort Worth, TX).

12 hour shifts.  Rotating schedule.  $11-$14/hr depending upon experience.

Work 2 Saturdays a month, and get 2 three day weekends!

This is NOT a sales job!

Multiple positions available!!

Call Center Representative Responsibilities Include:

  • Managing large amounts of inbound and outbound calls in a timely manner

  • Following call center “scripts” when handling different topics

  • Identifying customers’ needs, clarify information, research every issue and providing solutions 

Job Description

We are looking for a Call Center Representative that will be the liaison between the company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication “scripts” when handling different topics

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  • Schedule appointments with service department as needed.

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Frequently attend educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role preferred

  • Strong phone and verbal communication skills along with active listening

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively


Click Here to Apply
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