Location: NORTH RICHLAND HILLS, TX 76180
Post Date: 02/28/2019
Now accepting applications for Customer Service Call Center Representatives in North Richland Hills (Fort Worth, TX).
12 hour shifts. Rotating schedule. $11-$14/hr depending upon experience.
Work 2 Saturdays a month, and get 2 three day weekends!
This is NOT a sales job!
Multiple positions available!!
Call Center Representative Responsibilities Include:
Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
We are looking for a Call Center Representative that will be the liaison between the company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Schedule appointments with service department as needed.
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Previous experience in a customer support role preferred
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively