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Customer Service Specialist (Direct Hire) Opening, Albuquerque, NM

Location: Albuquerque, NM

Post Date: 03/04/2022

(Direct Hire opportunity)

Customer Service Specialist | Branch Operations

Customer Service:

  • Answer calls, process orders, maintain orders.

  • Collaborate with Operations and Sales Teams to provide total Customer Service by assuming responsibility and resolving customer service issues

  • Receives, investigates, and responds to customer inquiries while prioritizing urgent matters. Process orders, will-calls, and pull product in warehouse.

  • Maintain knowledge on lead times, product information, pricing, shipping schedules and other information to accurately and efficiently

  • Provide excellent customer service.  Provide best-in-class customer service while responding to external customers in a time sensitive fashion.

  • Maintain knowledge on company products and processes.  Exercise decision making skills to prioritize expediting orders

  • Responsible for customer support across branch accounts.

  • Responsible for day-to-day functions to keep the branch running.

  • Provide customer service function for the service channel of the business

  • Assists resolving past due invoices with the accounting department. 

  • Collaborate with other departments to ensure parts and pricing are correct for your branch

  • Collaborate with sales to determine branch orders priority, product location, and freight cost-benefit analysis while ensuring total customer satisfaction

  • Maintain customer retention rates by identifying risk and working with customers to resolve issues

Requirements:

  • Track and monitor inventory to identify when purchases need to be made

  • Receive PO’s, STO’s, PGI orders, to maintain product availability for the customer

  • Work closely with operations management to provide assistance with customer issues in addition to providing “branch knowledge” to better understand processes and procedure flow. 

  • High school diploma or equivalent; Associates degree or higher preferred

  • Bachelor’s Degree (B.S) from four-year college or university preferred

  • Excel (pivot table, vlookup, basic formulas)

  • Microsoft Office

  • SAP knowledge a plus

  • Salesforce knowledge a plus

  • At least 5 years of Customer service experience

  • Operations experience is a plus

  • Industry knowledge/experience

  • Up to 10% travel as needed

  • Experience using SAP preferred

  • Experience running/creating reports using Qlikview preferred

  • Experience using SalesForce preferred

Salary | Benefits

  • Base + commission

  • 401K (match)

  • PTO

  • Sick

  • Dental, Vision & Health


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