Not finding your perfect job, let us help.

Click here to submit your job preferences.

VIP Staffing

Close Menu

Customer Service Specialist (Direct Hire) Opening, Albuquerque, NM

Location: Albuquerque, NM

Post Date: 03/04/2022

(Direct Hire opportunity)

Customer Service Specialist | Branch Operations

Customer Service:

  • Answer calls, process orders, maintain orders.

  • Collaborate with Operations and Sales Teams to provide total Customer Service by assuming responsibility and resolving customer service issues

  • Receives, investigates, and responds to customer inquiries while prioritizing urgent matters. Process orders, will-calls, and pull product in warehouse.

  • Maintain knowledge on lead times, product information, pricing, shipping schedules and other information to accurately and efficiently

  • Provide excellent customer service.  Provide best-in-class customer service while responding to external customers in a time sensitive fashion.

  • Maintain knowledge on company products and processes.  Exercise decision making skills to prioritize expediting orders

  • Responsible for customer support across branch accounts.

  • Responsible for day-to-day functions to keep the branch running.

  • Provide customer service function for the service channel of the business

  • Assists resolving past due invoices with the accounting department. 

  • Collaborate with other departments to ensure parts and pricing are correct for your branch

  • Collaborate with sales to determine branch orders priority, product location, and freight cost-benefit analysis while ensuring total customer satisfaction

  • Maintain customer retention rates by identifying risk and working with customers to resolve issues


  • Track and monitor inventory to identify when purchases need to be made

  • Receive PO’s, STO’s, PGI orders, to maintain product availability for the customer

  • Work closely with operations management to provide assistance with customer issues in addition to providing “branch knowledge” to better understand processes and procedure flow. 

  • High school diploma or equivalent; Associates degree or higher preferred

  • Bachelor’s Degree (B.S) from four-year college or university preferred

  • Excel (pivot table, vlookup, basic formulas)

  • Microsoft Office

  • SAP knowledge a plus

  • Salesforce knowledge a plus

  • At least 5 years of Customer service experience

  • Operations experience is a plus

  • Industry knowledge/experience

  • Up to 10% travel as needed

  • Experience using SAP preferred

  • Experience running/creating reports using Qlikview preferred

  • Experience using SalesForce preferred

Salary | Benefits

  • Base + commission

  • 401K (match)

  • PTO

  • Sick

  • Dental, Vision & Health

Job Interest

This job is already filled. If you would like us to send you information on jobs similar to this one you can do so by filling out the form below.

  • Hidden
  • Hidden