Technician Responsibilities

• Network Administration: installs, configure, modify, troubleshoot

• Server Administration: users, email, permissions, shares, data usage, scripts, logs, troubleshoot

• Appliance Administration: Firewalls, routers, access points, printers

• Services Monitoring: backups, applications, internet, DNS, cloud syncs

• Solutions: develop and test technical solutions for customer needs.

• Assist in architecting technical solutions for specific software/hardware.

• Support to client stations and VoIP phones, onsite and remotely.

Qualifications & Experience:

• 5+ years of experience administering a small to mid-sized Microsoft network.

• Proficient with desktop support, customer support and/or helpdesk experience

• Proficient working with Windows, Active Directory, Group Policy and related.

• Proficient with Office applications, email clients, and various other applications

• Experience with end-user support process (first-call resolution, problem tracking, prioritization)

• Experience working with Firewalls, VPN and protocols such as TCP/IP, DNS, DHCP

• Comfortable working with Cloud management platforms.

• Experience with prevention and removal of Virus/Spyware/ malware

• Working knowledge of Mac OSX is a plus.

• Able to quickly diagnose and resolve technical problem.

• Capable of balancing multiple priorities and projects

• Technical Certifications a plus but not required

• SUPERB written and verbal communications skills

• Must be dependable, punctual and have a can-do attitude

• Must be detail oriented, self-starter, with ability to manage shifting priorities

• Quickly acquire and adapt new skills in a fast-paced, cooperative team environment

• Must have own form of reliable transportation

• Sense of Humor – We’re a work hard / play hard kind of team