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Desktop Support Opening, San Antonio, TX 78232, TX

Location: San Antonio, TX 78232, TX

Post Date: 07/08/2022

Technician Responsibilities

  • Network Administration: installs, configure, modify, troubleshoot

  • Server Administration: users, email, permissions, shares, data usage, scripts, logs, troubleshoot

  • Appliance Administration: Firewalls, routers, access points, printers

  • Services Monitoring: backups, applications, internet, DNS, cloud syncs

  • Solutions: develop and test technical solutions for customer needs.

  • Assist in architecting technical solutions for specific software/hardware.

  • Support to client stations and VoIP phones, onsite and remotely.

Qualifications & Experience:

  • 5+ years of experience administering a small to mid-sized Microsoft network.

  • Proficient with desktop support, customer support and/or helpdesk experience

  • Proficient working with Windows, Active Directory, Group Policy and related.

  • Proficient with Office applications, email clients, and various other applications

  • Experience with end-user support process (first-call resolution, problem tracking, prioritization)

  • Experience working with Firewalls, VPN and protocols such as TCP/IP, DNS, DHCP

  • Comfortable working with Cloud management platforms.

  • Experience with prevention and removal of Virus/Spyware/ malware

  • Working knowledge of Mac OSX is a plus.

  • Able to quickly diagnose and resolve technical problem.

  • Capable of balancing multiple priorities and projects

  • Technical Certifications a plus but not required

  • SUPERB written and verbal communications skills

  • Must be dependable, punctual and have a can-do attitude

  • Must be detail oriented, self-starter, with ability to manage shifting priorities

  • Quickly acquire and adapt new skills in a fast-paced, cooperative team environment

  • Must have own form of reliable transportation

  • Sense of Humor – We’re a work hard / play hard kind of team

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