Location: San Antonio, TX 78256
Post Date: 08/16/2018
The Desktop Support Technician will act as first point of contact for day-to-day troubleshooting, escalation, and resolution of end-user related IT problems.
Essential Job Functions:
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Provide primary technical assistance and user support to all employees on issues regarding Windows 7/8/10, MS
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Office/Office 365, and core business applications.
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Administer and troubleshoot all iPhone, iPad, and Android mobile devices
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Manage the installation of new printers, perform maintenance on existing printers, provide printer driver updates
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when necessary, place printer and MFC service calls
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Proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades and bug fixes.
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Be point person for new site network infrastructure and desktop setups.
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Position will be traveling about 60% of the time to remote locations and provide technical support during location wide meetings.
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Education: (only indicate what is required at a minimum to perform the essential functions of the role)
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2+ years’ experience in IT end-user support
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Associate’s Degree or equivalent professional training in Information Systems, Computer Science, or related subject
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Experience: (only indicate what is required at a minimum to perform the essential functions of the role)
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Windows 7/8/10/2008R2/2012
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MS Office 2010/2013/365
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PC Anti-Virus / Anti-Malware / Virus Removal
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Remote Access/VPN
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Mobile Devices (iPhone, iPad, Android)
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Minimum Certification, Registrations, or Licenses: (only indicate what is required at a minimum to perform the essential functions of the role)
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A+ or MCP
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Network+ or CCENT