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Desktop Support Technician

Location: San Antonio, TX

Post Date: 08/16/2018

The Desktop Support Technician will act as first point of contact for day-to-day troubleshooting, escalation, and resolution of end-user related IT problems.

Essential Job Functions:

  • Provide primary technical assistance and user support to all employees on issues regarding Windows 7/8/10, MS

  • Office/Office 365, and core business applications.

  • Administer and troubleshoot all iPhone, iPad, and Android mobile devices

  • Manage the installation of new printers, perform maintenance on existing printers, provide printer driver updates

  • when necessary, place printer and MFC service calls

  • Proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades and bug fixes.

  • Be point person for new site network infrastructure and desktop setups.

  • Position will be traveling about 60% of the time to remote locations and provide technical support during location wide meetings.

  • Education: (only indicate what is required at a minimum to perform the essential functions of the role)

  • 2+ years’ experience in IT end-user support

  • Associate’s Degree or equivalent professional training in Information Systems, Computer Science, or related subject

  • Experience: (only indicate what is required at a minimum to perform the essential functions of the role)

  • Windows 7/8/10/2008R2/2012

  • MS Office 2010/2013/365

  • PC Anti-Virus / Anti-Malware / Virus Removal

  • Remote Access/VPN

  • Mobile Devices (iPhone, iPad, Android)

  • Minimum Certification, Registrations, or Licenses: (only indicate what is required at a minimum to perform the essential functions of the role)

  • A+ or MCP

  • Network+ or CCENT


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