The Desktop Support Technician will act as first point of contact for day-to-day troubleshooting, escalation, and resolution of end-user related IT problems.

Essential Job Functions:

• Provide primary technical assistance and user support to all employees on issues regarding Windows 7/8/10, MS

• Office/Office 365, and core business applications.

• Administer and troubleshoot all iPhone, iPad, and Android mobile devices

• Manage the installation of new printers, perform maintenance on existing printers, provide printer driver updates

• when necessary, place printer and MFC service calls

• Proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades and bug fixes.

• Be point person for new site network infrastructure and desktop setups.

• Position will be traveling about 60% of the time to remote locations and provide technical support during location wide meetings.

• Education: (only indicate what is required at a minimum to perform the essential functions of the role)

• 2+ years’ experience in IT end-user support

• Associate’s Degree or equivalent professional training in Information Systems, Computer Science, or related subject

• Experience: (only indicate what is required at a minimum to perform the essential functions of the role)

• Windows 7/8/10/2008R2/2012

• MS Office 2010/2013/365

• PC Anti-Virus / Anti-Malware / Virus Removal

• Remote Access/VPN

• Mobile Devices (iPhone, iPad, Android)

• Minimum Certification, Registrations, or Licenses: (only indicate what is required at a minimum to perform the essential functions of the role)

• A+ or MCP

• Network+ or CCENT