Location: San Antonio, TX 78256
Post Date: 08/16/2018
The Desktop Support Technician will act as first point of contact for day-to-day troubleshooting, escalation, and resolution of end-user related IT problems.
Essential Job Functions:
Provide primary technical assistance and user support to all employees on issues regarding Windows 7/8/10, MS
Office/Office 365, and core business applications.
Administer and troubleshoot all iPhone, iPad, and Android mobile devices
Manage the installation of new printers, perform maintenance on existing printers, provide printer driver updates
when necessary, place printer and MFC service calls
Proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades and bug fixes.
Be point person for new site network infrastructure and desktop setups.
Position will be traveling about 60% of the time to remote locations and provide technical support during location wide meetings.
Education: (only indicate what is required at a minimum to perform the essential functions of the role)
2+ years’ experience in IT end-user support
Associate’s Degree or equivalent professional training in Information Systems, Computer Science, or related subject
Experience: (only indicate what is required at a minimum to perform the essential functions of the role)
MS Office 2010/2013/365
PC Anti-Virus / Anti-Malware / Virus Removal
Mobile Devices (iPhone, iPad, Android)
Minimum Certification, Registrations, or Licenses: (only indicate what is required at a minimum to perform the essential functions of the role)
A+ or MCP
Network+ or CCENT