Hybrid Position (San Antonio, TX)

Who are you?

A desktop support specialist is an information technology (IT) professional who maintains computer hardware and software systems. They also diagnose, repair organizational hardware and equipment shile ensuring optimal workstation performance. They install new programs, manage updates and provide technical support.

Knowledge:

• Computer science

• Hardware & Software knowledge

• Background work experience and or education is IT

• Problem solving skills

• Multitask

Experience:

• 3 years of Desktop support

• 1 year of Network support

• Imaging

• Troubleshooting

• Maintaining computer networks and systems including software, mainframes, VPNs, routers and other physical hardware

• Installing and configuring network equipment to update or fix hardware or software issues

• Updating virus protection software to keep data and communications protected

• Monitoring computer systems to improve network performance for computer systems and networks

• Communicating networking issues to other employees and management, especially in training new users

• Fixing software and hardware configuration issues for users on-demand or from inspection of the systems