Location: Spring, TX 77379
Post Date: 04/02/2019
Temp to Hire Pay $11/hr. – $12/hr. DOE
Our client in Spring, TX needs to hire a Dispatcher for scheduling and closing out calls while processing service requests, preparing paperwork to ensure full customer satisfaction within an office environment.
Job Duties
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Provide Fast, Friendly and Fun customer service to both internal/external customers
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Communicate with technicians and other departments via email, text message and phone
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Using Google Maps for setting up driving directions to Tech’s
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Answer incoming calls, emails, and text messages to close out calls for technicians
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Maintain scheduled calls on the Dispatch board making sure that all calls are scheduled on appropriate technicians & update customers as needed of technicians ETA
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Answer incoming calls from customers related to service, billing, and other departments
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Make outbound calls to schedule, confirm, and survey upcoming or completed appointments
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Manage customer concerns and work to resolve them efficiently and effectively
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Other assigned duties as directed by management
Education and Experience
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High school diploma or equivalent
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2-5-years’ experience in a customer service dispatcher environment
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Experience using CRM TOOLS
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Will to train the right candidate
Key Competencies
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Honesty and integrity
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Excellent customer service skills
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Ability to communicate empathy
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Detail-oriented
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Able to multitask
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Proven ability to process high volumes of work with great accuracy
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Basic knowledge of Microsoft Office applications
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Excellent written and verbal communication skills
Physical Requirements
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Must be able to sit for long periods of time
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Must be able to work varying shifts on Saturdays
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Dress attire, Jeans, Tennis Shoes company provides Company Tee Shirts
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Work Hours: 8:00 a.m. – 5:00 p.m. M-F
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Schedule must be flexible to work Saturdays Alternating plenty of Over time
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After Full Time Company Benefits are offered to include Blue Cross Blue Shield with Employer match at 50% for employee only.
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Company has Pro/Pre Season Parties for employees and Employee Appreciation awards.
Laurell Hayes
281-443-6060
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