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DISPATCHER

Location: Spring, TX

Post Date: 05/20/2019

Temp to Hire Pay $11/hr. – $12/hr. DOE

Our client in Spring, TX needs to hire a Dispatcher for scheduling and closing out calls while processing service requests, preparing paperwork to ensure full customer satisfaction within an office environment.

Job Duties

  • Provide Fast, Friendly and Fun customer service to both internal/external customers

  • Communicate with technicians and other departments via email, text message and phone

  • Using Google Maps for setting up driving directions to Tech’s

  • Answer incoming calls, emails, and text messages to close out calls for technicians

  • Maintain scheduled calls on the Dispatch board making sure that all calls are scheduled on appropriate technicians & update customers as needed of technicians ETA

  • Answer incoming calls from customers related to service, billing, and other departments

  • Make outbound calls to schedule, confirm, and survey upcoming or completed appointments

  • Manage customer concerns and work to resolve them efficiently and effectively

  • Other assigned duties as directed by management

Education and Experience

  • High school diploma or equivalent

  • 2-5-years’ experience in a customer service dispatcher environment

  • Experience using CRM TOOLS

  • Will to train the right candidate

Key Competencies

  • Honesty and integrity

  • Excellent customer service skills

  • Ability to communicate empathy

  • Detail-oriented

  • Able to multitask

  • Proven ability to process high volumes of work with great accuracy

  • Basic knowledge of Microsoft Office applications

  • Excellent written and verbal communication skills

Physical Requirements

  • Must be able to sit for long periods of time

  • Must be able to work varying shifts on Saturdays

  • Dress attire, Jeans, Tennis Shoes company provides Company Tee Shirts

  • Work Hours: 8:00 a.m. – 5:00 p.m. M-F

  • Schedule must be flexible to work Saturdays Alternating plenty of Over time

  • After Full Time Company Benefits are offered to include Blue Cross Blue Shield with Employer match at 50% for employee only.

  • Company has Pro/Pre Season Parties for employees and Employee Appreciation awards.

Laurell Hayes

281-443-6060


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