Temp to Hire Pay $11/hr. – $12/hr. DOE

Our client in Spring, TX needs to hire a Dispatcher for scheduling and closing out calls while processing service requests, preparing paperwork to ensure full customer satisfaction within an office environment.

Job Duties

• Provide Fast, Friendly and Fun customer service to both internal/external customers

• Communicate with technicians and other departments via email, text message and phone

• Using Google Maps for setting up driving directions to Tech’s

• Answer incoming calls, emails, and text messages to close out calls for technicians

• Maintain scheduled calls on the Dispatch board making sure that all calls are scheduled on appropriate technicians & update customers as needed of technicians ETA

• Answer incoming calls from customers related to service, billing, and other departments

• Make outbound calls to schedule, confirm, and survey upcoming or completed appointments

• Manage customer concerns and work to resolve them efficiently and effectively

• Other assigned duties as directed by management

Education and Experience

• High school diploma or equivalent

• 2-5-years’ experience in a customer service dispatcher environment

• Experience using CRM TOOLS

• Will to train the right candidate

Key Competencies

• Honesty and integrity

• Excellent customer service skills

• Ability to communicate empathy

• Detail-oriented

• Able to multitask

• Proven ability to process high volumes of work with great accuracy

• Basic knowledge of Microsoft Office applications

• Excellent written and verbal communication skills

Physical Requirements

• Must be able to sit for long periods of time

• Must be able to work varying shifts on Saturdays

• Dress attire, Jeans, Tennis Shoes company provides Company Tee Shirts

• Work Hours: 8:00 a.m. – 5:00 p.m. M-F

• Schedule must be flexible to work Saturdays Alternating plenty of Over time

• After Full Time Company Benefits are offered to include Blue Cross Blue Shield with Employer match at 50% for employee only.

• Company has Pro/Pre Season Parties for employees and Employee Appreciation awards.

Laurell Hayes

281-443-6060