This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization’s needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintaining solutions

Responsibilities:

*Provide tier-2 support of application incidents reported through the help desk

*Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams.

*Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.

*Modify Epic records, tables, and master files to support the application design, additions, and changes.

*Implement changes using documented procedures that are compliant with departments policies and procedures.

*Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records.

*Have expert understanding of your supported application, integration and general understanding of most all other Epic applications.

*Anticipate add on work and accomplish both within schedule.

*Make recommendations, review and test changes, enhancements, and each new release as assigned.

*Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.

*Support the training team by keeping trainers abreast of new functionality and system changes.

*Understanding of workflows, integration between application, downstream systems, and integrated workflows.

*Create new workflows with collaboration of SME

*Create solutions that allow our end users to be more productive

*Ability to troubleshoot outside of your application.

*Recommend and implement opportunities for knowledge transfer/mentorship.

*Create presentations and present to large cross functional groups with effective Q&A

*Analyze new functionality in new releases to identify impact.

*Ensures all quality assurance processes are followed, including change management and testing efforts.

*Facilitate meetings. Drive integrated group to next steps and provide notes and follow up.

*change management

*Identify and implement process improvements for your team and across multiple teams/areas.

*Identify and make recommendations to operations proactively, creating solutions independently.

*Build and/or help maintain relationships with other Epic customers.

*Assist with developing a strategy for a given area.

*Works with the leadership in the assessment of projects for scoping and timelines.

General Responsibilities:

*Ability to analyze highly complex systems and workflows.

*Ability to plan, organizes, coordinate, and manage the work of a major project, program, or function within the department.

collaborate and build consensus with stakeholders

*Ability to identify risks and issues.

*Ability to analyze data, draw conclusions, interpret results, and to develop solutions for new and unfamiliar challenges.

*Knowledge of current issues and trends in health care and clinical/revenue operations in a health care system.

Qualifications

Bachelor’s degree plus 3 years of IT or business experience. 3 years of Epic specific experience. 6 years’ of additional experience can be substituted in lieu of degree. Epic certified in supporting application plus additional proficiency/certification/badges in related application

Education:

* Bachelor Degree