Not finding your perfect job, let us help.

Click here to submit your job preferences.

VIP Staffing

Close Menu

To Find Out More Information Regarding Your 2021 W2, Click Here

Help Desk T Opening, San Antonio, TX 78232, TX

Location: San Antonio, TX 78232, TX

Post Date: 04/13/2021

Help Desk Technician Responsibilities

  • Provide Tier 1 technical support over the phone

  • Use remote assistance tools to connect to customer computers

  • Perform initial support tasks, gathering contact information, analyzing and documenting issues

  • Perform logical troubleshooting by applying knowledge and analytical thinking

  • Document troubleshooting steps and confirm resolution of reported trouble

  • Performs maintenance and repair services

  • Review, troubleshoot and approve operational quality of desktops, notebooks, printers, and associated peripherals

  • Perform IT duties as directed

Qualifications & Experience:

  • 3 years of desktop support, customer support and/or helpdesk experience

  • 3 years of experience working with Windows, Active Directory, Group Policy and related.

  • Office productivity applications, email clients, and various other applications

  • Experience with end-user support process (first-call resolution, problem tracking, prioritization)

  • SUPERB written and verbal communications skills

  • Must be dependable, punctual and have a can-do attitude

  • Must be detail oriented, self-starter, with ability to manage shifting priorities

  • Quickly acquire and adapt new skills in a fast-paced, cooperative team environment

  • Must have own form of reliable transportation

  • Ability to lift/move/carry boxes or equipment weighing up to 25lbs

  • Sense of Humor – We’re a work hard / play hard kind of team

Please send resumes to

Click Here to Apply