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HOTEL FRONT DESK Opening, Albuquerque, NM

Location: Albuquerque, NM

Post Date: 09/06/2022

NIGHT ADUITOR

  • The Night Auditor works at the front desk of a hotel during the night 7a-3:30p, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:

  • Balancing the hotel accounts from day/Mid shifts 

  • Managing front desk activity and handling guest check ins-and –checkouts

  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference 

  • Handling customer requests and complaints and directing other employees or departments accordingly

  • Completion and all processes of End of Day process 

  • Ensuring that all end–of–day activities have been successfully executed by employees in all departments

  • Answering calls and queries about potential bookings

Required:

  • 1 Year of experience in a hotel front desk role

  • Cash handling

  • Reliable transportation
  • 1 year of Customer Service in Hospitality

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