NIGHT ADUITOR

• The Night Auditor works at the front desk of a hotel during the night 7a-3:30p, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:

• Balancing the hotel accounts from day/Mid shifts 

• Managing front desk activity and handling guest check ins-and –checkouts

• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference 

• Handling customer requests and complaints and directing other employees or departments accordingly

• Completion and all processes of End of Day process 

• Ensuring that all end–of–day activities have been successfully executed by employees in all departments

• Answering calls and queries about potential bookings

Required:

• 1 Year of experience in a hotel front desk role

• Cash handling

• Reliable transportation
• 1 year of Customer Service in Hospitality