Location: Houston, TX
Post Date: 06/01/2018
This position requires a self-starting, well organized individual to develop and maintain customer service. Customer base will comprise of residential dealers, commercial HVAC owners, self servicing end users and commercial contractors.
Ascertain customers needs/determine parts/equipment solutions.
Participate with team members to properly identify customers’ needs, estimate, design and accurately quote projects.
Conduct sales of HVAC parts, equipment, and supplies over the phone and over the counter.
Orders required parts, equipment, and supplies.
Answers customer calls and identifies equipment, parts, and supplies.
Coordinates product promotions.
Receives and processes customer orders for equipment, parts, and supplies..
Responds to customer’s inquiries, questions, or complaints regarding products or services.
Responsible for warranty administration on all parts.
Records changes in inventory status by completing paperwork and updating database as necessary.
Maintains supplies inventory by recording quantities used and determining supplies needed.
Responds to literature requests from customers.
Possesses knowledge of the Trane product line to be able to demonstrate and discuss with customers.
Keep the showroom, neat, stocked, and updated as new products are added.
Receive stock into inventory as it arrives.
Proactively sell additional equipment, parts, and supplies when taking orders.
Maintain acceptable transaction volumes and dollar values as determined by Sales Manager.
Cooperate with warehouse personnel in dispositioing and preparing paperwork for returned and/or warranted product.
Flexibility to work overtime/weekends, as required.
Other activities that may arise, as directed by Supervisor or Manager.
Excellent customer service skills
Excellent organizational and communication skills.
Superior verbal and written communication skills.
Strong computer skills in Microsoft Windows environment including Word, Excel.
Aggressive and competitive.
Strong presentation skills and appropriate personal appearance.
Education and/or Experience Required:
High School and or three to five years HVAC related experience; or equivalent combination of education and experience maintaining a large base of SKU items.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.