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Inside Sales Specialist

Location: Houston, TX

Post Date: 11/29/2018

Engineering and Manufacturing company located in North Houston is looking for a Inside Sales Representative on a temporary basis.  Work assignment will last 6-8 weeks. Please contact our office at 281-443-6060 and ask for Tekia to learn more about this great opportunity or apply directly at www.vip-staffing.com. Salary DOE

SUMMARY

The Inside Sales Specialist works closely with coworkers, vendors, and customers in handling inside sales and customer service responsibilities. Supports the lean process to maximize profitable growth, provides premier customer service and quality, and promotes cost reductions, continual improvement, and safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Point of contact for providing reports to management as well as keeping management advised on matters of significance regarding customers, opportunities, and department issues

  • Point of contact for customer correspondence including requests for quotation, purchase orders, expedites, cancellations, quality issues and other complaints

  • Review purchase orders, specifications, documentation requirements, etc received from customers and coordinate with other departments to ensure all customer requirements can be met and communicate exceptions or acceptance back to customer

  • Create quotations and communicate to customer

  • Enter sales orders, send confirmation, and proactively expedite, keeping customers informed of status/issues

  • Voice of customer – liaison between customers and engineering, production, shipping, and other departments to address customer needs, impact, and solutions before, during, and after order fulfillment

  • Voice of customer – escalate customer concerns to VP Sales and Marketing

  • Create shipping and billing documentation

  • Update and maintain sales log

  • Review ECNs and react accordingly

  • Assist with review and update of pricing and literature as required

  • Assist with training as required

  • Identify opportunities for improvement and make suggestions

  • Assist with receiving, packaging, and shipping of product as needed

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with disabilities

EDUCATION/EXPERIENCE

  • Experience in inside sales or customer service

  • Experience with MRP and CRM software


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