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IT Administration Specialist Opening, San Antonio, TX

Location: San Antonio, TX

Post Date: 05/16/2022

job summary: Responsible for the day-to-day Helpdesk Support, as well as assisting with rollouts of various IT initiatives and projects. The position will work closely with and under the direction of the Finance Director on- site and the Group IT Director to support IT operations. This is a dynamic position, requiring a broad range of skills and responsibilities. The IT Support Specialist provides concierge level of technical support service to our staff, either desk side, phone, email, or remotely, escalating issues to the Group’s IT colleagues and/or the IT Director, as needed.

responsibilities:

  • Oversee IT Helpdesk Support, supporting roughly 120 users on-site and across the US.

  • Manage ticketing system; provide concierge level of helpdesk technical support; troubleshoot hardware and software issues across the organization.

  • Provide support for IT infrastructure and A/V systems at two locations

  • Liaise with IT managed service provider, as needed, to supplement helpdesk support and IT project implementation.

  • Handle administrative tasks, including documenting and maintaining service agreements, software licensing, hardware inventory, handling IT requisitions, and tracking IT related expenses.

  • Properly document support, repair, and project activities; improve on existing IT documentation.

  • Conduct new hire orientations and basic training on use of IT systems.

  • Proactively stay informed of current trends in training, technology, emerging software technology, and educational delivery.

  • Seek and identify opportunities to enhance productivity through the organization’s use of technology.

  • Other duties as needed and assigned.

requirements:

  • Minimum 5 years of IT Support experience is required; supervisory experience is a plus.

  • Experience administering Microsoft 365 environments, device management platforms, Microsoft Teams, SharePoint, and Microsoft Office apps is required.

  • Experience administering Windows Servers and Microsoft Active Directory is required.

  • Fundamental understanding of concepts and architecture of computer networks and virtualization is required; familiarity administering VMware is a plus.

  • Advanced level knowledge supporting the Microsoft Office app suite is required.

  • Knowledge and support of iOS mobile devices.

  • Familiarity administering Microsoft Intune, the Microsoft 365 phone system, Teams, and Dynamics are pluses.

  • PowerShell skills, Microsoft Power Automate/PowerApps skills are a big plus.

  • Excellent verbal and written communications skills; excellent organizational skills; ability to handle conflict and difficult situations within a technical and customer service environment; and ability to clearly explain technical issues to non-technical staff are required.

  • Strong desire to learn; ability to quickly gain new skills and knowledge when faced with new challenges is required.

  • Ability to follow instructions and work autonomously.


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