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IT/Managed Helpdesk Solutions Architect Opening, Dallas, TX

Location: Dallas, TX

Post Date: 05/01/2023

IT Solutions Architect/SME (On site in DFW office)
Position:           Technology Solutions Architect (SME)Department:      Managed ITReports To:       Director of Technology SolutionsFLSA Status:     Full Time / Non-ExemptLocation:          DFW
The Technology Solutions Architect will be primarily involved in meeting with new customers, assessing potential client’s networks, and proposing a technology roadmap and plan to earn their business for managed helpdesk services.
  • Prospecting – Identify our Target Client Profile and establish appointments with the C-level contact in that company.
  • Qualifying – Conduct initial qualifying meeting with customer and determine if they meet our Target Client Profile. Set expectations and understand objectives to perform an assessment.
  • Assessments – Complete a customer technical assessment – Deploying probe and monitoring tool, determining customer size and IT equipment, gather information for assessment checklist, research IT expenses and operational standards, etc…
  • Technology Roadmap/Proposal – Devise a plan to align technology solutions and customer budget. Create proposal, set appointment with clients, review recommendations, and deliver strong closing objectives to earn their business.
  • Tenacity – Continuously moving forward with the assessment/proposal process on multiple clients throughout a given week.
  • Confidence/Relational – The ability to confidently recommend your solution and identify the plan being necessary to the client. Also needs strong personal skills, as this is primarily a sales role.
Experience & Required Skills
  • Understand common SMB business/technology needs
  • Ability to sell value through strong presentation skills
  • Ability to effectively use consultative sales approach and close deals
  • Minimum of 3 years of IT sales experience
Education & Certification
  • Associates or Technical Degree
  • Bachelor’s Degree in Business, MIS, or equivalent preferred
Physical Requirements
  • Ability to occasionally stand, stoop, bend, and kneel
  • Visual acuity to read printed and electronic documents
  • Ability to regularly speak clearly so listeners can understand
  • Ability to understand the speech of others
  • Occasionally lift 10-30 pounds
  • Ability to travel to and from customer and potential customer sites 

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