Post Date: 09/30/2022
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NOC technician has the responsibility of monitoring, troubleshooting, and documenting problems with the network infrastructure seven day a week, twenty-four hour a day. Monitors network infrastructure using network management software applications, assisting to identify and rectify problems or to increase efficiency. Performs first line problem determination and take appropriate action to correct an alarm condition. Escalates more involved problems to the appropriate Tier 2 and Tier 3 support teams. Tracks issues to resolution updating the internal knowledgebase. Assists with maintaining system architecture network diagrams. Monitors the application issues and effectively communicates resolutions and workarounds to affected parties. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.
High school diploma or equivalent. Minimum of two (2) years of technology and financial related field experience. Basic knowledge of Microsoft Office and other desktop related software. Demonstrate excellent attention to detail. Able to multi-task and solve multiple trouble issues simultaneously in a high stress environment. Able to work independently and/or as a part of a team. Able to learn and retain information in a fast pace environment.
Ideal Candidate Will Have:
Sound Communication Skills (both written and verbal). Minimum of three (3) years of 7 X 24 NOC's experience. Preferred knowledge of LAN/WAN networking.
Additional Job Responsibilities:
Monitors, troubleshoots, and documents problems with the network infrastructure 7 X 24 X 365. Document resolution procedures within internal Knowledgebase where applicable. Complete technical and customer service training as assigned. Communicates technical issues and solutions with internal members in business terms. Work with other teams to identify the source of issues. Continue to improve technical knowledge through on-going training and certifications.
We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information