Service-Now Developer is responsible for administration, development, documentation and technical support of Service-Now platform:

•Implement, document & maintain the Service-Now platform.

•Test, analyze, collaborate & assist with translating business requirements into technical requirements&ensure smooth implementation of new enhancements

•Utilize Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate and audit business processes

•Utilize best practices for development, conduct thorough testing, analysis, and certification of changes to Service-now. Ensure all assigned project tasks required for the implementation of Service-now are completed on schedule

•Adhere to change management policies and procedures,(testing of changes, new applications and instance upgrades in a non-production environment prior to being released in the production environment

•Update & maintain a comprehensive testing protocol for Service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes

•Log technical support incidents, problems and requests into Service-Now. Monitor incidents assigned to the Administrator Provide succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participate in Problems and Knowledge initiatives and other process improvements

•Provide advanced technical support to Support Teams utilizing Service-Now. Escalate performance issues, unresolvable incidents and service interruptions to Service-now technical support. Create and update incident records in Service-now’s tracking system

•Monitor and test for optimal system performance

•Preferred Service Now Administrator Certification

•ITIL Certified strongly preferred

•3+ years of related experience in Service-Now application customization using client scripts, Business Rules, UI scripts

•knowledge of Web 2.0 Technologies Java Scripting, XML, HTML, AJAX, CSS, HTTP, PowerShell, SaaS applications, network operations networks, protocols and email SMTP, POP3

• knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases. ITIL certs preferred

understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment

•Highly skilled in using development tools and analytical problem solving skills necessary to troubleshoot/provide user support

•Experience documenting code and system processes and procedures in a clear manner.

•Experience in these areas is preferred: Active Directory; Single Sign-on using: SAML 2.0. & Web Services integrations.

•Integration experience with directories, such as Active Directory using methods such as LDAPs

•Experience with Web Services integration and Java, JavaScript, Glide

Must haves:

• knowledge of Microsoft Office products and Windows Active Directory environment

•Excellent writing skills; ability to present complex ideas succinctly and clearly

•Focused listening skills to properly determine and meet technical requirements

•Ability to define problems, collect data, establish facts, and draw valid conclusions

•Exercise good judgment, discretion, and make sound decisions independently; delegate/escalate issues appropriately

•Well-developed interpersonal skills. Ability to get along with diverse personalities

•Ability to partner with internal IT resources and business process owners to deliver high quality work product

•Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines

•Flexibility regarding work schedule to meet position needs outside of regular business hours

•Participate in local area Service-Now User Groups (SNUG)

Please send your resumes to mjones@vip-staffing.com