San Antonio, TX based managed services provider is seeking a technical support professional with an elevated customer service instinct to join the technical support team as a Tier 2 helpdesk engineer. This role will work side by side with members of the support team to identify and troubleshoot technical issues through support tickets and phone calls. This role will be on site in North San Antonio and is a full time role with benefits and opportunities for advancement.

 

Duties:

 

-Printer Trouble shooting

-O365 Troubleshooting

-Active Directory , Service System Admin, some network troubleshooting

-Troubleshooting server and client-side issues on cloud

-Documentation using Kaseya help desk ticketing system

 

Requirements: – at least 2-3 years of helpdesk experience in an office365 environment

-Bachelor’s degree of equivalent in direct professional experience supporting helpdesk and IT Administration as a front line problem solver – Ability to effectively communicate both verbally and in writing – Excellent organizational skills with the ability to multitask and prioritize tasks – Attention to detail and accuracy in completing tasks

– Experience with helpdesk ticketing systems

 

 

Work Location: On Site, 40 per week (Monday-Friday from 8-5)

 

 

Benefits:

 

 

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