Location: San Antonio, TX 78249
Post Date: 12/19/2018
GENERAL DUTIES AND RESPONSIBILITIES:
Installs, maintains and upgrades internal computer hardware, peripherals, and software systems.
Troubleshoots, diagnoses and resolves mission critical peripheral device issues including, thermal printers, desktop laser printers, optical and barcode scanning devices, and wireless AP network devices.
Controls user access and passwords
Administration and maintenance of Active Directory and GP environment.
Plans and implements moves, adds and change requests
Proposes and implements systems enhancements that will improve the reliability and performance of the system
Monitors network and hardware usage and performance
Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs
Researches, evaluates and recommends software and hardware products to improve business efficiency and performance
Partners with Managers to implement desktop and network projects
Interface with 3rd party software and service providers to support company end-users.
Provides new hardware specifications to users based on application needs and organizational growth.
Proactively administers and monitors the networks of production environment to improve the efficiency, effectiveness, and reliability.
Other related duties assigned as needed
GENERAL KNOWLEDGE, SKILLS AND ABILITIES:
Extensive experience providing end-user support both on-site and using remote management tools
Strong knowledge of implementing and utilizing remote network management and monitoring tools. (Fortinet, VPN)
Experience configuring, implementing, and supporting network operating systems: Windows 2008/2008R2/2012/2016
Experience configuring, implementing, and supporting Windows desktop operating systems (Windows 7/10)
Experience configuring, implementing, and supporting Windows AD environment
Experience configuring, implementing, and supporting MS Office, Outlook/Exchange (o365),
Experience with supporting various server applications (SQL, IIS, etc.)
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