100% on-site (Austin, TX)

The organization is a full-service managed IT services company headquartered in Austin, Texas that also performs break-fix computer repairs. The organization has helped keep Austin and San Antonio businesses running smoothly for more than 17 years by providing heroic, rapid-response support. We’re a small team where every employee plays a crucial role shaping the business, and we’re looking to grow with the right people.

Requirements

2+ System Engineer Field Technician Experience

Experience with: Windows: Desktop & Server operating systems, Active Directory, AzureAD, Group Policy, RDS/Terminal Server and RDP. Including: MAC/ Microsoft 365/ Virtualization Hyper V/ VMWare; Network Admin, Routers, Cisco, Firewall, Fortigate/ and strong MSP experience.

Experience with : Apple MacOS, iOS Mail and iCloud

Experience with Office Applications: Microsoft 365, Google workspace

Email: Exchange Online / On-Prem, IMAP, SMTP, POP3 (ugh), Gmail, Outlook, MX/SPF/DMARC records, email migration.

Everything! this is a real jack-of-all-trades position. Your responsibilities will range from managing the email helpdesk, providing remote support to our managed clients, running scheduled onsite visits for home and business users, answering phones and scheduling appointments, and building/repairing workstations and servers.

Qualities we need in you:

Dependability: There’s a 15-min response-time SLA for our helpdesk and you’ll be running appointments solo after training, so it’s imperative that you’re on-the-ball from the start of the workday, and that we can trust you to represent the company with friendliness and professionalism.

Independence: We have lots of open communication throughout the day and you’ll always have the help and support of your team available, but it’s important that you’re the type that takes charge of your work and likes getting things done on your own.

Emotional Intelligence: our customer relationships are long-standing, so it’s imperative that you can sense when someone is becoming upset, know how to respond in a way that eases their frustration, and decide when to ask another team member to step in and help.

Organization: whether it’s taking clear notes in a ticket or writing a documentation article, you should always be considering the information that other techs might need to have later, and know how to put that data in the right place so it can be found easily.

That IT Magic: it’s some combination of training, experience, and innate ability (or just being really good at Google), but you’ve got to have that wizardry that makes technology problems vanish in your hands.

Get-it-done Mentality: we get issues resolved fast and try to have a clear ticket board at the end of the day. If you’re the inbox-zero type, you get it.

Systems you’ll be supporting:

Windows: Desktop & Server operating systems, Active Directory, AzureAD, Group Policy, RDS/Terminal Server and RDP.

PC Hardware: we do our own custom desktops/servers here, so know how to build, test, and isolate problems with processors, memory, power, graphics, etc. You’ll also need to know how to perform basic laptop repair (hard drive/battery replacement).

Apple: MacOS, iOS Mail, iCloud.

Office Applications: Microsoft 365, Google Workspace.

Email: Exchange Online / On-Prem, IMAP, SMTP, POP3 (ugh), Gmail, Outlook, MX/SPF/DMARC records, email migration.

Virtualization: Hyper-V Server, VMware.

Backup: Veeam, StorageCraft, Datto and similar disaster-recovery services.

Routers & Firewalls: we primarily use Ubiquiti products, but you should know your way around other vendors’ gear – Cisco, Sonicwall, Sophos, Fortigate, etc. You’ll also run into plenty of Asus/Netgear/Linksys home routers.

Networking: DNS.

Okay fine, in addition to the above: Basic routing/switching, DHCP, VLANs, Subnets, VPNs

Command-line Tools: PowerShell & batch scripting, MacOS shell script. Be comfortable in a terminal!

Printers: proficiency with a sledgehammer, but also know how to set up a print server, when to reinstall drivers, and how to set up scan-to email on an MFP (Kyocera, Xerox, HP).

Other requirements:

A reliable vehicle

At least a CompTIA A+ or higher-level certification. Other Windows & networking certifications are definitely a plus, but not required.

Ideally, you’ll have 2+ years of sysadmin experience at an MSP.

Benefits

What you’ll get:

Time off: 3 days PTO 90 days from hire date, increasing to 10 days after 1 year of employment. 8 paid holidays per year.

A set schedule: We work 8-5 Monday-Friday with a 1-hour lunch. While emergencies and certain projects will require working a bit later or on a Saturday, we don’t think IT needs to be a 50+ hour a week gig to be done well.

Remote work: We regularly meet for lunch once a week, but apart from onsite appointments your job is work-at-home, 100%. However, you must be in Austin, Texas for the occasional onsite visit to clients.