Location: San Antonio, TX
Post Date: 11/28/2022
Job Description
Position Title: Systems Administrator
Full-Time position
Required Experience:
4+ years applicable, related experience
The ideal candidate will possess superb communication skills, be technically strong, and be able to troubleshoot a variety of computer
issues.
Candidates must be self-motivated, have excellent customer service skills, and have integrity beyond reproach.
Job Summary
The objective is to provide high-quality, client-centric, exceptional customer service via remote and on-site support. You will primarily
operate in a Windows environment and are expected to provide end-user support and will require various troubleshooting functions as
necessary.
ESSENTIAL FUNCTIONS
You are responsible for helpdesk support, computer provisioning, installation, and maintenance of systems hardware and software. This
individual ensures that system hardware, operating systems, and software systems are monitored to optimize reliability and uptime and
updated accordingly. This individual will develop and review IT processes and procedures, maintenance guidelines, and documentation of
network environments. This individual will assist in project management, the definition of needs, benefits, and technical strategy; research &
development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing, and rolling-out
solutions. This individual will have expert-level proficiency with Windows 10 and Windows Server 2012 and above to better support end
users.
Typical Duties and Responsibilities
● Help desk – tier 2/3 support (triage tickets, advanced troubleshooting, and remediation, Server Admin, network troubleshooting).
● Proactive maintenance, monitoring, documentation, and testing of client network environments through a combination of
scheduled onsite and remote work utilizing necessary independent judgment and discretion
● Perform desktop and network diagnostics, maintenance, and repairs, including updates to applications and the O/S
● Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key
processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
● Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services
as necessary – coordinate and communicate with impacted constituencies.
● Develop and maintain installation and configuration procedures and system standards
● Maintain accurate and up-to-date documentation of the network environment and supporting material that ensures consistent
quality remote support by any member of the IT Team.
● Develop subject matter expertise to diagnose and remedy application and end-user issues as needed or upon request;
expected to contribute to peer training activities
● Project Deployment – work with assigned project leads, and complete assigned tasks within the defined scope and timeline to
ensure the successful deployment of I.T. projects for our clients
● Provide escalation support to diagnose and troubleshoot issues escalated by clients or other members of our team
● Professionally document all work performed and submit accurate, detailed timesheet on a weekly basis
● Participate in the on-call rotation which may include after-hours onsite support
● Entrapass Access Control and Wyse Camera System experience is a plus
● Azure and Amazon Web Services experience is a plus
Qualifications
Minimum Qualifications
4+ years of work experience in windows server administration, networking, and desktop support.
Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent
experience required
System administration and IT certifications in Linux, Microsoft, or other network-related fields are a plus
Ability to plan, organize and document complex system design; configure systems to be consistent with policies/procedures; communicate
technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust, and credibility; perform
multiple tasks concurrently and respond to emergency situations effectively.
Must thrive in a self-directed environment, be capable to prioritize tasks on your own, and be a strong troubleshooter and problem solver.
Accountability and communication of tasks and activities to the manager via designated tools ensure a high degree of autonomy.
Reports directly to the Director of Information Technology
Job Interest
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