Location: San Antonio, TX
Post Date: 09/18/2023
Systems Administrator / Sr. Helpdesk Engineer
4+ years applicable, related experience
The ideal candidate will possess superb communication skills, be technically strong, and be able to troubleshoot a variety of computer issues.
Candidates must be self-motivated, have excellent customer service skills, and have integrity beyond reproach.
The objective is to provide high-quality, client-centric, exceptional customer service via remote and on-site support. You will primarily operate in a Windows environment and are expected to provide end-user support and will require various troubleshooting functions as necessary.
You are responsible for helpdesk support, computer provisioning, installation, and maintenance of systems hardware and software. This individual ensures that system hardware, operating systems, and software systems are monitored to optimize reliability and uptime and updated accordingly. This individual will develop and review IT processes and procedures, maintenance guidelines, and documentation of network environments. This individual will assist in project management, the definition of needs, benefits, and technical strategy; research & development within the project life-cycle
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