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Tech Dispatch Manager Opening, San Antonio, TX

Location: San Antonio, TX

Post Date: 09/13/2021

As the Dispatch Manager, you will be responsible for maintaining an efficient productive and professional 24/7 contact center with 60+ members.

You will be involved with:

  • Labor planning/budgeting

  • Escalations and problem resolution

  • Ensuring fanatical customer service

  • Devising, maintaining, updating and enforcing policy and procedures

  • Providing a positive, cooperative leadership style and presence

We are LOOKING FOR YOU, if you possess:

  • 5+ years managing teams and career progression

  • preferably 3+ in Call Center/Contact Center environment

  • 3+ years demonstrated experience building successful teams and processes

  • Strong analytical team player who has demonstrated problem solving and relationship building

  • Great project manager, people manager, process manager with a high degree organizational and leadership skills

Requirements:

BS or BA degree

Proficient with Google Suite, MS Office and call center equipment/software programs


Click Here to Apply