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technical account manager Opening, san antoio, TX

Location: san antoio, TX

Post Date: 10/26/2022

Key Responsibilities:

  • Develop and maintain a close relationship with business leaders and decision makers.
  • Scheduling a regular meeting cadence with your primary point of contact.
  • Help each client develop a steering committee.
  • Maintain a customer Road Map and review with the client at least quarterly.
  • Maintain an annual budget and review with client the at least quarterly.
  • Analyze client support requirements and identify opportunities for improved service or reduced costs.
  • Identify needs for innovation for clients and develop solutions to satisfy these needs.
  • Monitor client hour utilization and identify service opportunities.
  • Drive client retention and satisfaction by developing strong client relationships and providing exceptional service and consultation.
  • Maintaining your position of primary escalation and technical advisor for your clients
  • Performs other related duties as assigned.

 

Skills and Qualifications:

  • Ability to work in a fast-paced environment while maintaining excellent customer service.
  • Ability to maintain minimum billable hour requirements (80%)
  • Utilize other teams appropriately. (PM, Service, ICT, Sales, Dispatch, Provisioning)
  • Excellent communication skills, both written and verbal.
  • Ability to communicate technical information to non-technical personnel.

 

Education and Experience:

  • Associate’s or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
  • Apple (Mac/OSX) experience a plus.
  • Solid technical background with hands on experience in digital technologies
  • The ability to grasp customers’ needs and suggest timely and cost-effective solutions.

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