VIP Staffing is currently recruiting for 20 (Work from home) Customer Service Representatives! (Bilingual candidates are encouraged to apply)

Our client offers great shifts and are off most major Bank Holidays.

Responsibilities

• Work closely with other team members to provide superior service to our customers.

• Answer general customer service inquiries, processing enrollments, handling complaints, and troubleshooting problems with our products and services.

• Handle a high volume of inbound calls and should seek to create a positive experience for each caller. (Outbound calls vary)

• Display a strong ability listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

• Other duties and responsibilities as assigned by members of management

• To be a successful Call Center Representative, you should be customer-focused, detail oriented, and have a positive-professional attitude!

Qualifications

• Prior customer service and/or call center experience preferred

• Proven ability to articulate product value proposition

• Excellent telephone communication skills

• Ability to work in a Microsoft Windows environment

• Ability to navigate the Internet and a computer-based data entry system

• Ability to demonstrate strong verbal business communication / ability to respond appropriately using ICD suggested scripted response without sounding like you are reading from a script

• Dependable, reliable, motivated, and adaptable

• Ability to multi-task (listen and type at the same rate)

• Successful completion of Credit Education Specialist training program and passing of all certification exams

• Flexibility a must. Shift hours may be between the hours of 6AM-9PM Monday–Friday, and Saturdays between the hours of 7AM-4PM

• Additional pay for proven bi-lingual skills 

• Background and pre-employment drug screen required

• High School diploma or GED equivalent (verification of highest level of education will be part of the background process)