VIP Staffing is currently recruiting for 20 (Work from home) Direct Hire Customer Service Representatives! (Bilingual candidates are encouraged to apply)

3 week training, potential promotion after 6 months, off most major Bank Holidays.

Responsibilities

• Work closely with other team members to provide superior service to our customers.

• Answer general customer service inquiries, processing enrollments, handling complaints, and troubleshooting problems with our products and services.

• Handle a high volume of inbound calls and should seek to create a positive experience for each caller. (Outbound calls vary)

• Display a strong ability listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

• Other duties and responsibilities as assigned by members of management

• To be a successful Call Center Representative, you should be customer-focused, detail oriented, and have a positive-professional attitude!

Qualifications

• Prior customer service and/or call center experience preferred

• Proven ability to articulate product value proposition

• Excellent telephone communication skills

• Ability to work in a Microsoft Windows environment

• Ability to navigate the Internet and a computer-based data entry system

• Ability to demonstrate strong verbal business communication / ability to respond appropriately using ICD suggested scripted response without sounding like you are reading from a script

• Dependable, reliable, motivated, and adaptable

• Ability to multi-task (listen and type at the same rate)

• Successful completion of Credit Education Specialist training program and passing of all certification exams

• Flexibility a must. Shift hours may be between the hours of 12PM-9PM Monday–Friday, and Saturdays between the hours of 7AM-4PM

• Additional pay for proven bi-lingual skills 

• Background and pre-employment drug screen required

• High School diploma or GED equivalent (verification of highest level of education will be part of the background process)