Location: Rio Rancho, NM 87124
Post Date: 07/07/2021
VIP Staffing is currently recruiting for 20 (Work from home) Direct Hire Customer Service Representatives! (Bilingual candidates are encouraged to apply)
3 week training, potential promotion after 6 months, off most major Bank Holidays.
Responsibilities
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Work closely with other team members to provide superior service to our customers.
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Answer general customer service inquiries, processing enrollments, handling complaints, and troubleshooting problems with our products and services.
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Handle a high volume of inbound calls and should seek to create a positive experience for each caller. (Outbound calls vary)
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Display a strong ability listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
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Other duties and responsibilities as assigned by members of management
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To be a successful Call Center Representative, you should be customer-focused, detail oriented, and have a positive-professional attitude!
Qualifications
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Prior customer service and/or call center experience preferred
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Proven ability to articulate product value proposition
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Excellent telephone communication skills
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Ability to work in a Microsoft Windows environment
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Ability to navigate the Internet and a computer-based data entry system
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Ability to demonstrate strong verbal business communication / ability to respond appropriately using ICD suggested scripted response without sounding like you are reading from a script
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Dependable, reliable, motivated, and adaptable
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Ability to multi-task (listen and type at the same rate)
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Successful completion of Credit Education Specialist training program and passing of all certification exams
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Flexibility a must. Shift hours may be between the hours of 12PM-9PM Monday–Friday, and Saturdays between the hours of 7AM-4PM
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Additional pay for proven bi-lingual skills
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Background and pre-employment drug screen required
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High School diploma or GED equivalent (verification of highest level of education will be part of the background process)