VIP Staffing is hiring for an aerospace manufacturing company in North Dallas for Customer Service Lead.

Major Duties and Responsibilities

▪ Train new personnel in all Customer Service processes and procedures.

▪ Ensure all CS team members adhere to all processes and procedures.

▪ Ensure Customer Service Team assignments are completed and monitor team activities.

▪ Report customer service team progress to management.

▪ Coordinate all activities between Customer Service Department, customers and personnel

▪ Accept and review all phone calls for customer service, direct calls to appropriate person and follow-up with return calls as required

▪ Maintain files as related to Customer Service: History Files, Print Control File and Repair/File Log

▪ Maintain service parts inventory, customer equipment records and other customer data

▪ Assist with preparations of training programs by preparing advertising, mail outs and handling all customer communications for these programs

▪ Present all correspondence with terms and conditions to the Contracts Coordinator for review

▪ Prepare verbal and written quotes on price and delivery for all repairs, spare parts process; acknowledge all orders and keep customers advised as to any change in status of order

▪ Input all Customer Service and related Engineering Job/Project cost data into the accounting system

▪ Ship domestic and international mail and packages

▪ Perform any customer service-related tasks as directed

Qualifications

▪ High school graduate or equivalent

▪ Computer literate to include Word, Access, and intermediate skills on Excel

▪ Proven experience reading and understanding technical manuals

▪ Must have excellent phone and written communication skills

▪ Must have a professional and collaborative attitude

▪ Be willing to work overtime, when needed

▪ Documented US Citizenship or Legal Permanent Resident status

Physical Requirements – Occasional lifting and/or moving up to 25 lbs, climbing stairs, keyboarding, standing, bending, sitting, reaching, seeing, hearing, speaking and understanding English and walking.

Experience

▪ 4 years directly related experience in Customer Service

▪ Knowledge of CSI and ACT a plus