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Desktop Support Opening, SAN ANTONIO, TX

Location: SAN ANTONIO, TX

Post Date: 11/22/2021

JOB SUMMARY:

  • Serves as Desktop Support for Individuals requiring technical support.

  • Performs hardware maintenance in a network environment.

  • Performs software maintenance & development as required. 

  • Performs basic systems procedural functions.

JOB FUNCTIONS and RESPONSIBILITIES:

  • Serves as First Point of Contact for Users requiring Technical Support

  • Provides training for new users and on-going training for existing users

  • Hardware diagnostics, repair, assembly, upgrade, installation and configuration:  To include but not limited to:  PC workstations, Network Servers, Communications components and other peripherals.

  • Install, troubleshoot, upgrade, and support software applications, computer systems and networking.

  • Participation in the installation, upgrade, diagnostic and repair of network cabling components.

  • Software diagnostics, repair, upgrade, installation and configuration: 

  • Provide procedural operations such as but not limited to System Back-Ups.

  • Software Development to provide new programs or changes to existing applications.

  • Assist to support the LAN/WAN environment in troubleshooting, storage and security management, virus, and Spam control.

  • Responsible for maintenance on the phone system, adding users, extensions, and other functions associated with VoIP telephone system.

  • Perform IOS upgrades on Cisco devices, via TFTP or using CAN

  • Perform on-call responsibilities for support of critical applications as required.

  • Must be able to report to workstation without assistance.

  • Must be able to sit for long periods of time.

  • Must be able to conduct repetitive motions on a daily basis.

QUALIFICATIONS:

  • Associates in Applied Science or degree with Computer and/or Networking major required

  • 2 year college level work specific to Computer Sciences or (2) year work experience with Win7/Win10 & Office 2010/2013 Suite on the technical support level

  • Ability to perform installation, maintenance, repair and problem diagnosis for complex internal hardware and wide variety of current software applications.

  • Ability to identify and diagnose problems related to computer hardware and software and to find effective solutions.

  • Periodic travel to remote locations to perform duties as stated above.

  • Good reading and writing skills

  • Ability to manipulate equipment weighing up to 50 pounds without assistance.

  • A+ Certified (recommended)

  • Networking + Certified (recommended)

  • Ability to troubleshoot and configure VLANS

Ability to configure, connect, and troubleshoot Cisco devices


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