Location: SAN ANTONIO, TX 78232
Post Date: 03/27/2019
PURPOSE AND CONTRIBUTION:
The Desktop Support Technician is the first line of support for all internal desktop, laptop and other device management and maintenance. He / She are responsible for interacting and supporting all user hardware and software related issues that arise in a responsible, efficient, and timely manner. This position will, at times, require on-call support to perform maintenance activities during non-business hours. This position reports to the Chief Operations Officer.
REQUIRED KNOWLEDGE AND SKILLS:
• Self-motivator that manages time well and can manage multiple demanding projects concurrently
• Excellent customer service skills
• Proven analytical problem solving skills
• Experienced in working with vendor support
• Excellent written and verbal communication skills
• Understanding of and ability to interpret process flow diagrams
• Appreciation and ability to articulate the value of change management
• Strong skills associated with Microsoft Office products, in particular with MS Access.
DUTIES & TASKS:
• Take initial calls from end users and work to resolve issues
• Provide users with status of open work requests
• Process new hire, termination, and move requests
• Create profiles for new hires / modify existing profiles when required
• Engage 3rd party vendors when needed and document accordingly
• Troubleshoot hardware and software issues based on priority
• Perform repairs for equipment failures
• Connect new workstations to network and host systems
• Perform equipment moves/upgrades where required
• Perform application software installation
• Perform physical inventories
• Perform data migration services as required
• Assist with desktop/laptop imaging as required
• Assist with audio / visual requests as required
• Identify operational and systematic issues and provide appropriate recommendations necessary to maximize efficiency and improve performance.
• Assist in determining MS Access database memory requirements, processing power, interface and network connections needed
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Determine appropriate software versions for supporting the Access database application and install where required
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Monitor and manage centralized data storage to maximize efficiency
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Assist in establishing processes to ensure data backup
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Assist in establishing and maintaining access permissions and other security controls for all databases
Please send your resumes to mjones@vip-staffing.com