RESPONSIBILITIES:

• Diagnose and troubleshoot machining equipment, electrical, hydraulic and pneumatic systems.

• Perform field service assignments involving installation, start-up maintenance, and repair/replacement of at customer plants. Field service will consist of interfacing with customer to direct performance of site maintenance personnel or personally performing the required maintenance tasks.

• Evaluates and analyzes technical problems and collaborates as needed with Engineering in the development of solutions.

• Instructs/trains customers in the proper maintenance and repair of products.

• Managing unforeseen challenges that arise during the execution of the on-site activities such as missing or wrong spare parts, the need for unexpected body repairs, upset or anxious customers, etc.

• Works with Engineering Department to resolve design and/or manufacturing errors.

• Other assignments as required.

COMMUNICATION:

• Understands and adheres to organizational and department policy and procedures.

• Conducts himself/herself in a professional manner at all times

• Maintains job-related confidentiality.

• Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor/HR as needed.

• Communicates respectfully at all times.

• Ability to communicate effectively verbally and in writing.

• Operates with a sense of teamwork.

QUALIFICATIONS:

• Four plus years of experience in a Field Service environment. Machinist/metal removal experience is desirable.

• Technical aspects

• Valve and actuator assembly and disassembly

• Blueprint/Drawing reading

• Basic machining

• Control system calibration

• Computer operations such as Word, Excel, email

• Knowledge of various inspection techniques

• Skills in managing on-site field service activities necessary to complete the project to the satisfaction of the customer, and as contracted and agreed

• Skills in exercising independent judgment in the analysis, resolution, and execution of solutions to technical problems

• Ability to travel 75% of the time, domestically or internationally, on as little as 24 hour notice.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

Please contact West Houston – 713.467.2662.