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Level 2 Technical Support/Deskside Support

Location: San Antonio, TX 78232, TX

Post Date: 05/13/2019

Technician Responsibilities

  • Network Administration: installs, configure, modify, troubleshoot

  • Server Administration: users, email, permissions, shares, data usage, scripts, logs, troubleshoot

  • Appliance Administration: Firewalls, routers, access points, printers

  • Services Monitoring: backups, applications, internet, DNS, cloud syncs

  • Solutions: develop and test technical solutions for customer needs.

  • Assist in architecting technical solutions for specific software/hardware.

  • Support to client stations and VoIP phones, onsite and remotely.

Qualifications & Experience:

  • 5+ years of experience administering a small to mid-sized Microsoft network.

  • Proficient with desktop support, customer support and/or helpdesk experience

  • Proficient working with Windows, Active Directory, Group Policy and related.

  • Proficient with Office applications, email clients, and various other applications

  • Experience with end-user support process (first-call resolution, problem tracking, prioritization)

  • Experience working with Firewalls, VPN and protocols such as TCP/IP, DNS, DHCP

  • Comfortable working with Cloud management platforms.

  • Experience with prevention and removal of Virus/Spyware/ malware

  • Working knowledge of Mac OSX is a plus.

  • Able to quickly diagnose and resolve technical problem.

  • Capable of balancing multiple priorities and projects

  • Technical Certifications a plus but not required

  • SUPERB written and verbal communications skills

  • Must be dependable, punctual and have a can-do attitude

  • Must be detail oriented, self-starter, with ability to manage shifting priorities

  • Quickly acquire and adapt new skills in a fast-paced, cooperative team environment

  • Must have own form of reliable transportation

  • Ability to lift/move/carry boxes or equipment weighing up to 25lbs

  • Sense of Humor – We’re a work hard / play hard kind of team

Success Characteristics

  • Adaptability – Ability to read cues and adapt accordingly. Ability to adjust style and approach to accommodate the styles and needs of others. Can anticipate and effectively de-escalate potential conflicts.

  • Creative Thinking – Ability to go beyond the boundaries of the job description, willingly takes on new challenges, finds creative solutions rather than always awaiting a manager’s direct instructions

  • Integrity – Holds oneself accountable; takes responsibility for failures as well as successes, recognizes that trust is required to hold a team together.

  • Responds Promptly — When emails and phone messages aren’t returned in a timely way, it sends the message that the other party is not important. Responds even if just to acknowledge receipt and provide a timeframe by which the requester can expect a full response.

  • Assumes the Best — Assume that others are working as hard as you are on things that are as important as what you are working on. Just because you don’t know what someone does, it doesn’t mean they’re not doing anything.

  • Reliable – Does what they say they will do, when they say they will do it. Shows up for work when expected. Doesn’t push the burden of work volume or deadlines to others.

  • Honest and Transparent – Doesn’t have hidden agendas. Doesn’t play people against each other. Is authentic and forthright.

  • Detail-Oriented – Even small mistakes can create big issues; attention to detail work indicates care about the outcomes.

Please send resumes to mjones@vip-staffing.com


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