JOB SUMMARY:

• Serves as Desktop Support for Individuals requiring technical support.

• Performs hardware maintenance in a network environment.

• Performs software maintenance & development as required. 

• Performs basic systems procedural functions.

JOB FUNCTIONS and RESPONSIBILITIES:

• Serves as First Point of Contact for Users requiring Technical Support

• Provides training for new users and on-going training for existing users

• Hardware diagnostics, repair, assembly, upgrade, installation and configuration:  To include but not limited to:  PC workstations, Network Servers, Communications components and other peripherals.

• Install, troubleshoot, upgrade, and support software applications, computer systems and networking.

• Participation in the installation, upgrade, diagnostic and repair of network cabling components.

• Software diagnostics, repair, upgrade, installation and configuration: 

• Provide procedural operations such as but not limited to System Back-Ups.

• Software Development to provide new programs or changes to existing applications.

• Assist to support the LAN/WAN environment in troubleshooting, storage and security management, virus, and Spam control.

• Responsible for maintenance on the phone system, adding users, extensions, and other functions associated with VoIP telephone system.

• Perform IOS upgrades on Cisco devices, via TFTP or using CAN

• Perform on-call responsibilities for support of critical applications as required.

• Must be able to report to workstation without assistance.

• Must be able to sit for long periods of time.

• Must be able to conduct repetitive motions on a daily basis.

QUALIFICATIONS:

• Associates in Applied Science or degree with Computer and/or Networking major required

• 2 year college level work specific to Computer Sciences or (2) year work experience with Win7/Win10 & Office 2010/2013 Suite on the technical support level

• Ability to perform installation, maintenance, repair and problem diagnosis for complex internal hardware and wide variety of current software applications.

• Ability to identify and diagnose problems related to computer hardware and software and to find effective solutions.

• Periodic travel to remote locations to perform duties as stated above.

• Good reading and writing skills

• Ability to manipulate equipment weighing up to 50 pounds without assistance.

• A+ Certified (recommended)

• Networking + Certified (recommended)

• Ability to troubleshoot and configure VLANS

Ability to configure, connect, and troubleshoot Cisco devices